Support
Contact Stitchly
Nymbo SpA handles Stitchly support through the verified address below. There is no published phone or postal support channel.
Email support
hello@embroiderydesignmaker.comUse this address for questions about your account, the editor, imported artwork, exports, billing, or the published policies.
What to include
Include your account email, Project name, file format, what you expected, and what happened. If the screen shows a Support ID, include that too.
Keep sensitive details out of email
Do not send passwords, sign-in links, or payment card details. Send only the files and account details needed to understand the question.
Before writing
For machine compatibility, check the machine manual for PES, DST, or JEF support. For a problem in Stitchly, keep the Project open and note the step that failed.